Final answer:
To provide decisive customer service when a product is not in the register system, Leroy should either enter the product information or seek assistance. Money-back guarantees, a reputation for quality, and transparency can help reassure customers facing imperfect information.
Step-by-step explanation:
When Leroy realizes that the product his customer wants to purchase is not entered in the store's electronic register system, he should take immediate action to provide decisive customer service. Leroy should promptly enter the product information into the system if he has the authorization and training to do so. If not, he should seek assistance from a manager or another employee who can promptly add the product to the system. This way, the customer's experience is not negatively affected. In general, to deal with imperfect information, sellers can reassure customers by offering money-back guarantees, maintaining a reputation for quality, and being transparent about their products and services, as these measures can build trust and confidence in the seller. When a seller of goods is faced with imperfect information, there are several ways they can reassure a possible buyer:
Money-back guarantee: Offering a refund or return policy can give the buyer confidence that they can return the product if they are not satisfied.
Reputation for quality: Building a strong reputation for selling high-quality products can help reassure buyers that they will receive a good product.
Clear product descriptions: Providing detailed and accurate descriptions of the product, including specifications and features, can help buyers make an informed decision.