Question

Bernadette was expecting her pest control technician to arrive between 8:00 and 10:00 am. Instead, he showed up at 10:15 am. The fifteen minute delay made Bernadette anxious because she had a medical appointment at 11:00 am. How should the pest control company address situations like this to ensure customer satisfaction?

Answer 1

The pest control company should communicate with customers in advance about any delays or changes in the scheduled appointment time. They can offer alternative options and compensation for the inconvenience caused to ensure customer satisfaction.

Step-by-step explanation:

The pest control company should address situations like this by implementing efficient communication strategies with their customers. They should inform customers in advance if there are any delays or changes in the scheduled appointment time. This can be done through phone calls, text messages, or emails.

Additionally, the company can offer alternative options to accommodate the customer's schedule. For example, they can reschedule the appointment for a more convenient time or provide a discount or compensation for the inconvenience caused.

By being proactive in their communication and offering solutions, the pest control company can ensure customer satisfaction and maintain a good reputation.