Question

When the customer ordered a winter coat and ski pants, Gina asked if she was planning a ski vacation. The customer proudly said, "My husband and I are going skiing for our 25th wedding anniversary." Gina congratulated the customer on her 25 years of marriage and promised the products would arrive by Friday. How is Gina making the customer feel like number one?

Answer 1

Gina is enhancing the customer experience by personalizing interactions, congratulating the customer on a special occasion, and ensuring timely delivery, demonstrating excellent customer service.

Step-by-step explanation:

Gina is personalizing the customer experience by engaging in a friendly conversation and taking an interest in the customer's personal life, which helps to build a connection. She validates the customer's special event by congratulating them on the anniversary, which can make the customer feel valued and important. Additionally, by ensuring that the products will arrive in time for the event, Gina is showing reliability and a commitment to customer satisfaction, which are key aspects of excellent customer service.