Final answer:
Patient words and phrases, such as 'Please take your time,' convey patience and respect when dealing with customers or citizens, and are part of effective communication and cultural competence in business and service-related fields.
Step-by-step explanation:
When dealing with citizens or customers, it is paramount to be patient when dealing with them to ensure effective communication and maintain civility. Key patient words include phrases such as “Please take your time,” “No rush,” and “I’m here to help.” It is not just about the words you choose but also how you convey them, ensuring you are using specific terms or jargon appropriately, enunciating clearly, and employing respectful language. Practicing these strategies is part of developing cultural competence and is crucial for those working in fields where civility and financial literacy are important.