Final answer:
While maintaining a positive attitude is important, it is false to say that service providers should always communicate their personal feelings and emotions. They should use metacognition to manage their emotions and focus on providing excellent service. A positive, professional approach and effective communication are key.
Step-by-step explanation:
The statement that service providers should communicate their feelings and emotions by being positive and enthusiastic is partially false. While it is true that maintaining a positive attitude and demonstrating enthusiasm can be beneficial in the service industry, it's important for service providers to reflect on the source of their feelings using metacognition to manage them effectively. Additionally, always expressing genuine emotions is not required; professional behavior is more about providing excellent service, which sometimes means putting personal feelings aside.
Service providers are encouraged to show up at work with a positive attitude, as this contributes to career success and a healthy work environment. This notion is supported by the fact that being a positive team player is highly valued by employers, and positive attitudes play a significant role in both the hiring process and job performance assessments. Rather than focusing on negatives or complaining, offering positive solutions is typically encouraged.
In summary, service providers should project a professional demeanor and be resourceful, as seen by treating their manager or supervisor as their most important internal customer. This not only garners positive feedback but can create opportunities for career advancement and job satisfaction. It is essential to communicate in a clear, concise, and to the point manner, and proper business communication standards should be followed, avoiding text language and maintaining professionalism.