Final answer:
Customer education for high-speed data users typically includes navigating internet browsers and understanding residential gateway and additional equipment responsibilities. Installers may also discuss net neutrality, explaining how internet speeds and quality of service affect activities such as streaming video. The overarching objective is to ensure customers can utilize their service effectively while being aware of the broader internet landscape.
Step-by-step explanation:
Regarding customer education for a novice high-speed data (HSD) customer, the installer may need to cover launching their internet browser, understanding the address bar, and being familiar with the "Refresh", "Stop", and "Search window" features. This knowledge is essential for customers to navigate the internet effectively. Additionally, the installer should explain the residential gateway and the additional equipment the customer is responsible for providing. Understanding the Data Over Cable Service Interface Specification (DOCSIS) can be beneficial too, although it might be too technical for some users.
It is also valuable to discuss Internet infrastructure and the importance of a robust setup for various online activities. For instance, streaming high-definition (HD) content on platforms like Netflix demands greater bandwidth compared to simpler tasks such as sending emails. In this context, explaining concepts of net neutrality and quality of service (QoS) can give customers insight into how data is treated on the internet and the potential impact on their user experience.
Net neutrality is a key topic, involving the principle that all internet data should be treated the same by Internet Service Providers (ISPs). Critics argue that without net neutrality, the internet could become divided into 'fast' and 'slow' lanes, thus affecting video quality and overall access. This debate is closely monitored by the FCC, which seeks to balance regulation and incentivization of innovation and infrastructure expansion by the broadband providers