Final answer:
A negative work environment can be challenging for firefighters who are trained to provide good customer service and support. Factors such as lack of feedback, unsafe conditions, bureaucracy, excessive paperwork, and a sense of personal responsibility for clients contribute to the difficulties firefighters face.
Step-by-step explanation:
A negative work environment sets up a particularly difficult situation for firefighters who come from the factory naturally programmed to deliver good customer service and support. The work environment may include factors such as little positive feedback, unsafe conditions, frustration with bureaucracy, excessive paperwork, and a sense of personal responsibility for clients.