Final answer:
Customers typically remember positive experiences, negative experiences, and exceptional instances from their interactions.
Step-by-step explanation:
When it comes to interactions, citizens/customers typically remember three things:
- Positive experiences: Customers are more likely to remember interactions that were positive, where they received excellent service, and their needs were met.
- Negative experiences: Unpleasant interactions or unsatisfactory service can leave a lasting impression on customers. These negative experiences are often remembered and can affect the customer's perception of the business.
- Exceptional instances: Customers may remember interactions that stand out from the norm. These can include exceptional customer service, going above and beyond expectations, or encountering unique and memorable situations.