Final answer:
Key words of respect when engaging with citizens or customers include 'please,' 'thank you,' and proper titles, with emphasis on clarity and professional demeanor. Civility also means respecting diversity, privacy, and demonstrating commitment to customer service. Clear and concise communication rounds out the elements of respectful interaction in a business setting.
Step-by-step explanation:
When dealing with a citizen or customer, it's crucial to use specific terms or jargon appropriately, ensure you are enunciating clearly, and prioritize using respectful language. Key respect words include 'please,' 'thank you,' 'sir,' 'ma'am,' 'excuse me,' and addressing individuals by their chosen name or title. It's also important to be attentive and present during interactions, maintaining a professional demeanor, and showing genuine interest in the person's needs. Respect includes sensitivity to language when referring to cultural, racial, or gender identities, ensuring communication is free from assumptions or slang unless it is welcomed by the individual.
Additionally, demonstrating respect in a professional setting involves more than just words. Upholding a commitment to excellent customer service, respecting the authority of your manager, and treating co-workers with dignity imply a holistic approach to workplace civility. Civility extends to respecting people's rights, beliefs, and privacy, and it involves being informed about and participating in community and democratic processes.
Finally, clear, concise communication, without the use of text language or slang, is imperative for professional interactions. Keeping communication straightforward and avoiding shortcuts ensures a mutual understanding and maintains respect between the parties involved.