Final answer:
Express actions in a business context refer to predefined steps in CRM or BPM software that initiate specific tasks like launching service cases, allowing efficient management of customer inquiries and improving customer service.
Step-by-step explanation:
The phrase 'Express actions' is typically related to business processes and is specifically used within the context of information technology or software that supports business operations. In the realm of customer relationship management (CRM) or business process management (BPM), express actions are predefined steps that can be performed quickly to execute a specific task, such as launching a service case. These service cases are often part of a company's support or service process, allowing employees to address and manage customer inquiries, complaints, or requests efficiently.
For example, in a CRM software, an express action might be a button or link that, when clicked, opens a new customer service case with certain fields already populated based on the context from which it was launched. This streamlines the process, allowing service representatives to focus more on resolving the issue and providing a better customer experience rather than on administrative tasks.