Question

1. Associated to categories via a data source. When you create an Intent Task you associate it with a category.

2. Pointers to service cases. Intent Tasks point to what service case should be run.

Answer 1

Intent Tasks are associated with categories and service cases.

Step-by-step explanation:

An Intent Task is associated with categories via a data source. When you create an Intent Task, you specify the category that it belongs to. For example, if you have a customer support application, you might have categories such as 'Billing,' 'Technical Support,' and 'Product Information.' Each Intent Task is assigned to one of these categories so that it can be appropriately handled by the system.

Intent Tasks also point to specific service cases. A service case refers to a specific instance of a task or issue that needs to be resolved. By associating an Intent Task with a service case, you are indicating which specific case or issue the task is related to. This helps in tracking and routing the task to the appropriate resources or departments.