Question

Angelo told the customer that his items would be shipped faster than a New York minute. His customer, who happened to be from Colorado, asked Angelo if that meant he would get his product by Wednesday. Angelo should remember to be specific and not use ______ when speaking with a customer.

Answer 1

Angelo should avoid colloquial expressions and provide exact delivery timeframes based on Richard's Furniture Company's delivery schedule of 10 a.m. to 2 p.m.

Step-by-step explanation:

Angelo should remember to be specific and not use colloquialisms when speaking with a customer. While "faster than a New York minute" might convey a sense of urgency and swiftness in one locale, it may not hold the same meaning or clarity for everyone, such as customers from Colorado, who might expect a more precise timeframe. Given that Richard's Furniture Company delivers furniture from 10 a.m. to 2 p.m. continuously and uniformly, Angelo should inform the customer accordingly and provide an estimated delivery window based on the company's delivery schedule.

Understanding Delivery Times

Customers require clear communication regarding delivery times. Angelo would serve his customers better by specifying exactly how long past the 10 a.m. start time they might have to wait for their delivery, possibly using an average or a range that aligns with the company's usual delivery operations.