Final answer:
Medical Assistants should avoid using medical jargon with patients and showing a lack of empathy, as these can lead to confusion, distress, and decreased compliance with treatment.
Step-by-step explanation:
When communicating as a Medical Assistant (MA), two things to avoid are using medical jargon when it's not appropriate and showing a lack of empathy towards patients. Using complex medical terminology can confuse patients who are not familiar with healthcare lingo, making it difficult for them to understand their health conditions and the care they are receiving. This can lead to a lack of trust and reduced patient compliance with treatment protocols. Conversely, demonstrating empathy is crucial as it helps build rapport and reassures patients that they are in caring and capable hands. A Medical Assistant should always strive to translate medical terms into easily understandable language and prioritize compassionate communication.