Final answer:
Aubrey's doctor's office uses an interactive voice response (IVR) system to allow patients to access their test results through a secure, automated phone line by entering identification information. This system is part of the growing trend in home medical tests and telehealth services.
Step-by-step explanation:
Aubrey's doctor's office uses a technology that allows patients to access their test results via a call-in number. This service works by having the patient enter secure identification information using their phone keypad. Once verified, the system retrieves the patient's results from a database and coverts them into an audio message that the patient can listen to. This is an example of an interactive voice response (IVR) system, which combines telephone and computer technology to handle calls. The IVR system uses software algorithms to process the input from the caller and pull the appropriate information from the database. The use of this technology in healthcare is part of a broader movement towards home medical tests and telehealth services, which are expected to become more prevalent with advancements in a-chip technology.