Final answer:
Hiring support staff from different cultural backgrounds, especially those with similar backgrounds as patients, can improve communication and understanding in healthcare settings.
Step-by-step explanation:
When hiring support staff, it can be beneficial to have individuals from different cultural backgrounds, especially those who share a similar background with your patients. By doing so, you can improve communication and understanding between your staff and patients, which can enhance the overall quality of care. For example, if you have a diverse patient population with Spanish-speaking individuals, hiring support staff who are fluent in Spanish can help bridge the language barrier and provide better assistance.