Final answer:
Actions and behaviors of customers led a lunch-hour manager to implement floor markings to streamline line-ups, enhancing service efficiency. The Hawthorne effect shows employee performance improvement when observed by management. Discriminatory business practices can result in employee loss, prompting behavior changes to maintain a workforce.
Step-by-step explanation:
In a scenario where a lunch-hour manager at a fast-food restaurant faced complaints about the confusing system of lining up to pay, the manager took responsibility to resolve this issue influenced by customer behavior. By listening to customer feedback and seeking solutions, the manager implemented floor markings to direct the line-ups, leading to increased efficiency, reduced stress for clerks, and higher customer throughput without complaints during subsequent peak periods. This demonstrates how actions and behaviors of customers can influence managerial decisions and operational changes directly impacting performance and service delivery.
Similarly, employees who observe positive changes or feel supported by management, such as in the Hawthorne effect, may increase their performance, creating a better work environment and driving overall business success. Market pressures can also force a change in behavior, as illustrated by a discriminatory business finding itself with fewer workers if it underpays, leading to necessary adjustments in behavior to retain employees.