Final answer:
Technology-delivered support services allow the service desk to offer efficient and effective assistance, provide remote support, manage multiple requests, and improve user satisfaction and operational costs.
Step-by-step explanation:
Technology-delivered support services enable the service desk to offer more efficient and effective assistance through various means, such as remote support, self-service portals, and automated solutions. These services allow end-users to receive help without the need for physical presence, leading to faster resolution times and increased satisfaction. It also allows IT professionals to manage multiple service requests simultaneously, improving productivity and reducing operational costs. By employing technology-delivered support, organizations can ensure a scalable and adaptable support framework that meets evolving user demands.