Question

You have a Microsoft Dynamics 365 environment You implement Field Service. You need to set up a service task type.

Which three fields, components, or relationships are available when you create a new service task type? Each correct answer presents a complete solution.
A. Description
B. Notes
C. Field Agent
D. Estimated Duration
E. Work Order Duration

Answer 1

In Microsoft Dynamics 365 Field Service, when creating a new service task type, you would typically have access to Description, Estimated Duration, and Work Order Duration fields.

Step-by-step explanation:

A student is asking about setting up a service task type in Microsoft Dynamics 365 within the Field Service module. In this context, when creating a new service task type, there are various fields, components, or relationships one may encounter. Three specific elements that are available for configuration when you create a new service task type include:

• Description: This field allows you to provide a detailed narrative or explanation of what the service task entails.
• Estimated Duration: This field allows you to specify the expected time frame for completion of this service task type.
• Work Order Duration: While not directly labeled as such in some versions, this concept is implicit in service tasks as they contribute to the total duration of a work order in Field Service.

Note that 'Field Agent' is not a specific field or component available for setting up a service task type but could be involved in broader task assignments. 'Notes' may be available as a feature in other entities or records in Dynamics 365 but is not a standard part of creating a service task type.