Question

You plan to deploy Unified Service Desk (USD).

You need to install all USD components and verify the installation. Which three actions should you perform? Each correct answer presents part of the solution
A. Deploy USD packages to the Microsoft Dynamics 365 instance.
B. Install the USD client on a development computer.
C. Run the USD client and connect to the Microsoft Dynamics 365.
D. In the USD application, configure client diagnostic logging.
E. Install computer telephony integration (CTI) adapters.

Answer 1

To install Unified Service Desk, deploy USD packages to Dynamics 365, install the USD client on a development computer, and then run the USD client and connect to Dynamics 365. These steps ensure the basic USD components are installed and the system is operational.

Step-by-step explanation:

To deploy Unified Service Desk (USD) and to ensure that all USD components are installed and functioning correctly, there are specific actions you need to perform. Here are the three actions that should be accomplished:

1. Deploy USD packages to the Microsoft Dynamics 365 instance. This involves importing the USD solution into Dynamics 365 and configuring the associated components such as hosted controls, toolbars, and actions.
2. Install the USD client on a development computer. The USD client is necessary for agents to interact with the USD application and it needs to be installed on the computer that will be used for development or testing.
3. Run the USD client and connect to the Microsoft Dynamics 365. After installation, you need to launch the client and ensure it successfully connects to your Dynamics 365 instance, indicating successful communication between the USD client and server components.

Computer telephony integration (CTI) adapters and configuring client diagnostic logging, while important, are not part of the initial setup and verification of the USD installation.