Question

You create a service level agreement (SLA) that wilt fail after seven days. You select a service calendar that uses 24-hour work days and no holidays. Saturday and Sunday are configured to be non-working days.

If no action is taken, how many calendar days can pass before the SLA fails?
A. 5 days
B. 7 days
C. 9 days
D. 11 days

Answer 1

The SLA will fail after five calendar days.

Step-by-step explanation:

The service level agreement (SLA) states that it will fail after seven days. However, since Saturday and Sunday are configured as non-working days in the service calendar, we need to consider only the working days. Assuming a 24-hour workday with no holidays, there are five working days in a week (Monday to Friday). Therefore, the SLA will fail after five calendar days since the non-working days (Saturday and Sunday) are excluded.