Final answer:
Releasing an item from a queue typically removes the worker's identification and returns the item to the originating queue for reassignment, rather than affecting routing rules or personal queues.
Step-by-step explanation:
When you release an item from a queue in a queue management system, the usual outcome is B. The value from the Worked By field is removed. This action commonly indicates that the individual who was working on the item has stopped doing so, and the item is made available again for others to work on. It may also often result in C. The record is returned to the originating queue, so it can be reassigned according to the queue's routing rules. Option A and D are less common as direct outcomes of releasing an item, as the routing rule is generally applied when the item is first received, and items are not typically placed into a user's personal queue simply by being released.