Question

You use the automatic creation and update rule feature to create case records automatically. Which three source record types are available for automatically creating a case? Each correct answer presents a complete solution.

A. social activity
B. mailbox alert
C. survey activity
D. auto post
E. booking alert

Answer 1

The automatic creation and update rule feature allows the creation of case records automatically. The available source record types for automatically creating a case are mailbox alert, auto post, and booking alert.

Step-by-step explanation:

The source record types available for automatically creating a case using the automatic creation and update rule feature are:

• Mailbox alert: This allows cases to be created automatically when an alert from a mailbox is received.
• Auto post: This enables cases to be automatically generated when a post is made.
• Booking alert: This type allows cases to be created automatically based on a booking alert.

However, the source record types mentioned in options A (social activity), C (survey activity), and D (auto post) are not correct and should not be selected.