Final answer:
In the interactive service hub, you can perform Add to Queue and Email a Link actions with active cases in a stream. These actions are designed to improve case management and collaboration within an organization.
Step-by-step explanation:
The question relates to the functionalities available within the interactive service hub for managing cases in an organization. When you are working with active cases within a stream of the service hub, there are various actions that can be performed to manage these cases efficiently. Among the options provided:
- Add to Queue - This allows you to add a selected case to a queue for further processing or categorization within your team.
- Email a Link - You can share a direct link to a case via email, providing a quick and easy way for someone else to access and review the case directly.
Both options A and B are correct actions that can be taken in the context of managing active cases in a stream. Options C (Send Direct Email) and D (Do Not Decrement Entitlement Terms) might be feasible in some systems, but based on the information provided, we can confirm that A and B are valid actions in the interactive service hub.