Question

You implement the Unified Service Desk (USD). You plan to implement a window navigation rule. Which two statements are true? Each answer represents a complete solution.

A. You must populate the form and entity or URL fields for specific rules.
B. Rules are evaluated based on the order number,
C. You must use the display name to reference the entity in the rule.
D. You must configure default rules so that they are evaluated first

Answer 1

In USD, window navigation rules are processed in an order determined by assigned numbers, with lower numbers taking priority. Default rules should be configured with lower order numbers to be evaluated first, but populating both form and entity or URL fields is not required, nor is using the display name for referencing entities.

Step-by-step explanation:

The implementation of a window navigation rule in the Unified Service Desk (USD) requires an understanding of how these rules work. Answering your question, the two true statements are:

• B. Rules are evaluated based on the order number, which means that when rules are activated, they are processed sequentially based on their assigned order number. The lower the number, the higher the priority.
• D. You must configure default rules so that they are evaluated first, meaning default rules should be set with a lower order number to ensure they precede specific window navigation rules in the evaluation process.

It's not necessary to populate both the form and entity or URL fields for specific rules, as is suggested in option A. Additionally, while you need to reference entities accurately, it's not strictly required that you use the display name as suggested in option C.