Final answer:
Non-verbal communication, or body language, is essential in creating a positive impression in the workplace. In addition to smiling, employees can use cues like eye contact, body positioning, and facial expressions to communicate effectively with customers.
Step-by-step explanation:
Non-verbal communication, also known as body language, is an important aspect of creating a positive impression in the workplace. In addition to smiling, employees can engage in appropriate non-verbal communication with customers through various cues. For example, maintaining eye contact while conversing with customers can convey engagement and attentiveness. Body positioning and facial expressions are also crucial in conveying the right message. For instance, crossed arms or fidgeting may give the impression of boredom or anger, while open body language and smiles indicate a friendly and lighthearted conversation.