Question

A user selects a case from a queue and studies the queue item details for the case. Which two data points are displayed? Each correct answer presents a complete solution.

A. the user who owns the case
B. the time spent working on the case
C. the queue the case is related to
D. the user working on the case

Answer 1

When a user selects a case from a queue and studies the queue item details, the two data points displayed are the user who owns the case and the queue the case is related to.

Step-by-step explanation:

The two data points displayed when a user selects a case from a queue and studies the queue item details for the case are:

1. The user who owns the case: This data point shows the person responsible for the case.
2. The queue the case is related to: This data point indicates which queue the case belongs to, providing information about its category or topic.