Final answer:
In a standard Microsoft Dynamics 365 setup, cases can be generally filtered by Category, Product, and Business Process Stage. 'Category' is often the best option for filtering since it groups cases into distinct areas of concern.
Step-by-step explanation:
When working in the interactive service hub with a single-stream dashboard for cases in a Microsoft Dynamics 365 environment, you are interested in knowing which option can be used to filter cases.
The available options for filtering may depend on the system configuration and the entities present in the environment, but typically in a standard Dynamics 365 setup, cases can be filtered on various attributes such as Category, Product, and Business Process Stage.
While the title of a case could theoretically be used as a search term, it is not a typical filtering criterion as titles are often unique and less categorical.
Therefore, the category is often the best option to filter on as it groups cases into distinct areas of concern or types of issues, allowing for a more organized view of the case load.