Question

Which three statements regarding Voice of The Customer are true. Each correct answer presents a complete solution.

A. The survey definition is stored in Microsoft Azure. The survey response is temporarily stored in Azure Service Bus then later retrieved and stored in Microsoft Dynamics 365.
Survey responses are deleted from Azure Service Bus after they are stored in Microsoft Dynamics 365.
B. Collateral, such as themes and images, can be stored as web resources and included in solutions.
C. Surveys can be included in solutions.
D. Each new environment requires the creation of configuration records.
E. Each survey contains three forms.

Answer 1

Three things wrong with the survey conducted are temporary storage in Azure Service Bus, storing the survey definition in Azure, and unnecessary deletion of responses. To improve the survey, use a dedicated survey management platform, include validation mechanisms, and enable additional comments.

Step-by-step explanation:

Three things wrong with the way the survey was conducted are:

1. The survey response being temporarily stored in Azure Service Bus is not necessary as it adds an extra step to the process and increases the complexity.
2. The survey definition should not be stored in Microsoft Azure, as it can be stored more effectively in a dedicated survey management platform.
3. The deletion of survey responses from Azure Service Bus after storing them in Microsoft Dynamics 365 is unnecessary and may result in loss of data.

If the survey were to be repeated, three ways to improve it would be:

• Utilize a dedicated survey management platform that can handle survey definitions, responses, and data storage efficiently.
• Include validation mechanisms in the survey to ensure the accuracy and completeness of responses.
• Provide an option for respondents to provide additional comments or feedback to gather more qualitative data.