Question

You are creating a new knowledge base article about a known product defect After publishing the article, you discover an inaccuracy.

You need to correct the issue while maintaining a traceable history of what was published. What should you do?
A. Use the update article option.
B . Revert the article to draft status, fix the error, and then republish the article.
C. Delete and recreate the article.
D. Publish a minor revision to the article.

Answer 1

To maintain a traceable history after publishing an article with inaccuracies, it's best to publish a minor revision to the article and ensure that all changes are carefully reviewed, accepted or rejected, and no edits or comments are left before saving.

Step-by-step explanation:

To correct an inaccuracy in a published knowledge base article while maintaining a traceable history, you should publish a minor revision to the article. This allows you to maintain the integrity of the original publication and ensures that there is a clear record of changes. First, update the article by identifying the inaccuracy and making the necessary corrections. After making revisions, employ peer review techniques to verify the accuracy of the changes. During this process, make sure to accept or reject all of the edits and remove any comments, ensuring that no red text or comments remain before saving your changes. Unlike deleting and recreating the article, this method ensures that the change history is preserved, demonstrating a commitment to transparency and accuracy.