Question

Your organization's Microsoft Dynamics 365 application is configured with the default setting for parent and child case You need to resolve a parent case.

Which statement is true?
A. All child cases are automatically resolved when you resolve a parent case.
B. You must resolve each child case before you can resolve the parent case.
C. You must merge the parent and child cases before resolving the case.
D. You can resolve the parent and child cases independently of each other

Answer 1

In Microsoft Dynamics 365, you can resolve the parent and child cases independently of each other.

Step-by-step explanation:

In Microsoft Dynamics 365, when resolving a parent case, the statement that is true is: You can resolve the parent and child cases independently of each other.

This means that resolving the parent case does not automatically resolve the child cases. You have the flexibility to resolve each case separately, based on their individual status and resolution.