Final answer:
In a Unified Service Desk (USD) application, action calls can be attached to events such as when a window navigation rule is processed, an agent script is run or answer is clicked, and when a toolbar button is clicked. These action calls enable automation of tasks for efficiency in handling customer interactions.
Step-by-step explanation:
When deploying a Unified Service Desk (USD) application, you can attach an action call to various events to initiate automated activities. The three scenarios where you can attach an action call are:
- A window navigation rule is processed: When a navigation rule is triggered due to certain conditions being met, an action call can be attached to implement custom behaviors or automated actions.
- An agent script is run or an answer is clicked: Agent scripts guide customer service representatives through processes. Attaching an action call allows for the automation of tasks based on the script or answer selection.
- A toolbar button is clicked: Action calls can be attached to toolbar buttons to provide quick access to common tasks or workflows within the USD interface.
Scenarios such as 'Client diagnostic logging is turned on’ or 'A threshold is reached in a Microsoft Power BI report,' don't typically involve direct interaction with USD action calls in the same manner as the scenarios listed.
Understanding how and when to use action calls in USD can help in creating different configurations, tailoring the application to various customer interaction scenarios and making the agent's work more efficient by automating repetitive tasks.