Final answer:
Service desks must adapt to new technologies and processes for efficient resolution of customer inquiries, using ticketing systems, remote desktop tools, and ensuring accessibility through digital platforms.
Step-by-step explanation:
Technology-delivered support requires service desks to adapt to a range of new processes and technologies that help to manage and resolve customer inquiries and issues. This includes the use of ticketing systems, remote desktop tools, chatbots, and knowledge bases, all designed to enhance the efficiency of dealing with a higher volume of requests which is enabled by technology. Moreover, service desks must ensure they are accessible through various digital platforms and that they can provide timely and effective assistance.