Final answer:
A server would use an expectant smile and encourage the golfer to express their dessert preferences, making a personalized and engaging conversation while discussing the new seasonal dessert menu.
Step-by-step explanation:
When a golfer in the grill room inquires about the new seasonal dessert menu, utilizing the interpersonal skill of "encouraging open expression," a server might respond with an expectant smile, creating a welcoming atmosphere that invites conversation. They could say something like, "We're really excited about our new dessert options this season! I'd love to hear what type of desserts you enjoy, or if there's something in particular you're hoping to see on our menu." This encourages the golfer to share their preferences and engages them in a collaborative discussion about the desserts.
Moreover, to enhance the dining experience, the server can provide personal recommendations and share stories or ingredients behind each dessert, making the interaction more engaging and informative. As the server, showing enthusiasm for feedback and suggestions makes the customer feel valued and part of the dining community. Additionally, creating an opportunity for an informal conversation can ultimately enrich the customer's experience and contribute to a positive overall impression of the restaurant.