Final answer:
Environmental nonverbal cues in a customer environment can impact your effectiveness. Key aspects include eye contact, body positioning, and facial expressions. Consider cultural considerations when interpreting nonverbal cues.
Step-by-step explanation:
Environmental nonverbal cues in a customer environment can have a significant impact on your effectiveness. Key aspects of nonverbal communication include eye contact, body positioning, and facial expressions. Direct eye contact shows engagement, while avoiding eye contact may convey lack of confidence or unfriendliness.
Crossed arms or fidgeting can appear as boredom or anger, and facial expressions should be monitored and adapted to the situation and the person you're speaking to. Additionally, cultural considerations should be taken into account when interpreting nonverbal cues.