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You need to merge eight similar cases. Which of the following statements is true?

A. You can merge all eight cases at the same time.
B. You can only merge the cases if a parent/child relationship exists between the cases.
C. You can only merge two cases at a time.
D. You can only merge the cases if all related activities are closed.

User Kmore
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1 Answer

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Final answer:

In case management systems, merging eight similar cases typically requires multiple operations as you can only merge two cases at a time. There's no requirement for a parent/child relationship or closing all activities to merge cases but this can vary with system policies.

Step-by-step explanation:

If you need to merge eight similar cases, the correct statement is that you can only merge two cases at a time. This means that you would have to perform multiple merge operations to consolidate all eight cases into one master case.

It is a common practice in case management systems, especially in customer relationship management (CRM) software, to limit the merge functionality to two records at a time to maintain data integrity and to give users the opportunity to review and select the correct master record. There is typically no requirement for cases to have a parent/child relationship or for all related activities to be closed before merging; however, those conditions can be specific to the software or organizational policies in use.

User Krozero
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