Final answer:
Businesses need to prioritize demonstrating a customer-service mindset due to changing shopping preferences. By focusing on customer service, businesses can build a positive reputation and encourage repeat customers. Providing exceptional customer service is crucial to stand out and retain customers in the competitive market.
Step-by-step explanation:
In the modern shopping landscape, businesses need to prioritize demonstrating a customer-service mindset when interacting with customers due to changing shopping preferences. With the rise of technology and globalization, consumers now have access to a wide range of products and services from all over the world. This increased competition means that businesses need to provide exceptional customer service to stand out and retain customers.
By focusing on customer service, businesses can build a positive reputation and encourage repeat customers. When customers trust a business and have a good experience, they are more likely to recommend it to others. This word-of-mouth promotion can greatly benefit a business and lead to long-term success.
For example, a well-established grocery store with a strong reputation can charge higher prices because customers trust the store's commitment to quality. On the other hand, a temporary stand at a local farmer's market may struggle to charge higher prices since the buyer may not have the same level of trust or confidence in the seller.