Final answer:
The correct answer is active listening, which involves not only hearing but also understanding the meaning behind the message. Active listening requires focusing on the speaker, understanding their emotions and ideas, and using nonverbal cues to show engagement.
Step-by-step explanation:
The correct answer is: b. active listening
Active listening is the process of not only hearing but also understanding the meaning behind the message. It involves fully focusing on the speaker, paying attention to their emotions and ideas, and using nonverbal cues to show understanding and engagement. Active listening helps build rapport and promotes effective communication.