Final answer:
The complaint about customers disliking time spent on lawn mower inquiries during the workweek reflects a broader issue with technology's failure to save time as promised, including in household tasks and employee responsiveness.
Step-by-step explanation:
The statement that customers dislike taking time away from their jobs during the week to have a lawn mower question answered aligns with the broader observation that technology, while promising time-saving benefits, often fails to dramatically reduce the time required for certain activities. Technologies like remote control vacuum cleaners and time-saving devices such as dishwashers have not significantly decreased the total time spent on household tasks compared to fifty years ago.
Additionally, the readily available nature of 24/7 email and instant communication has led to an expectation for employees to be constantly available, effectively eliminating the downtime that once existed between correspondences. While this specific statement about lawn mowers is not verified with data, it resonates with the general frustration that despite technological advancements, people are not necessarily experiencing the increased free time that was anticipated.