Final answer:
Mateo should provide clear product descriptions, a detailed sizing chart, and thorough care instructions to reduce customer frustration at an online clothing company. An FAQ section and efficient customer service can further improve the customer experience.
Step-by-step explanation:
Mateo works for an online clothing company and needs to effectively communicate sizing and care instructions to reduce customer frustration. For Mateo to achieve this, he must ensure that product descriptions are clear and detailed, include a comprehensive sizing chart with measurements, and provide thorough care instructions for each item. Additionally, incorporating an FAQ section on the website that addresses common questions, and implementing an efficient customer service protocol for timely responses, could significantly enhance the customer experience.