Final answer:
Dynamics 365 Customer Service offers two primary Dashboard types: User dashboards, which are customizable by individual users, and System dashboards, that are set up by administrators for organization-wide use.
Step-by-step explanation:
The primary Dashboard types offered in Dynamics 365 Customer Service include these two main types:
- User dashboards: These are customizable by individual users to show information relevant to their specific roles and tasks within the organization. User dashboards can be set as the default dashboard for a user and can include a mix of charts, lists, iframes, web resources, and organization insights.
- System dashboards: These are designed by administrators or those with appropriate permissions and can be made available to all users in the organization. System dashboards typically provide a high-level view of business operations and are not editable by every end-user.
Knowing the appropriate dashboard type to use is crucial for streamlining workflows and ensuring that relevant data is easily accessible for better decision-making.