Question

In Dynamics 365 Customer Service, cases can be created in three different ways.

Answer 1

In Dynamics 365 Customer Service, cases can be created in three different ways: via the web application, via email, and via the Customer Service API.

Step-by-step explanation:

In Dynamics 365 Customer Service, cases can be created in three different ways:

1. Via the unified interface or the web application, where users can manually create a case by filling in the required information.
2. Via email, where customers can send an email to a specified email address, and the system can automatically convert it into a case.
3. Via the Customer Service API, which allows developers to programmatically create cases by integrating external systems with Dynamics 365 Customer Service.

These three methods provide flexibility and convenience in creating cases based on different user needs and system integrations.