Question

Your organization recently started using Dynamics 365 Customer Service Insights to help gain a deeper understanding into critical performance metrics. Customer Service Insights help to provide insight by grouping related cases together into what?

Answer 1

Dynamics 365 Customer Service Insights groups related cases into topics.

Step-by-step explanation:

Dynamics 365 Customer Service Insights groups related cases together into topics.

Customer Service Insights is a tool that helps organizations gain a deeper understanding of critical performance metrics. By grouping related cases into topics, it allows businesses to analyze and track trends, identify common customer issues, and make data-driven decisions.

For example, if a company receives multiple customer complaints regarding a specific product, Dynamics 365 Customer Service Insights can group these cases together under a common topic. This makes it easier for the organization to analyze the root cause of the problem and take appropriate actions to improve customer satisfaction.