Final answer:
The restaurant's poor and incompetent service can negatively impact impressions, but more thorough assessments require considering a range of experiences and factors. Customer service, staff management, and external challenges like a pandemic all contribute to a restaurant's performance.
Step-by-step explanation:
The restaurant's poor and incompetent service left a bad impression. Experiences in businesses such as restaurants can vary widely, and customer service is often a key factor in their success or failure. While poor service can indeed leave a bad impression, it is important to consider that a conclusion about the overall quality of a restaurant should not be based solely on limited experiences.
For example, two separate instances of dining, one with an awful lunch and the other with small portions for dinner, do not necessarily represent the restaurant's standard. Other factors to consider may include the restaurant's response to customer complaints, the competency and workload of staff, and the overall management of the business. The case of a custodian being considered as lower class references the importance of acknowledging the crucial roles within a restaurant and the social perceptions associated with different job positions.
Furthermore, restaurants, like other small retailers, faced challenges during pandemic times, which had a significant impact on their operations and service levels. It's also important to recognize that the experiences of customers can be subjective and influenced by other factors, such as the personal mood or behavior of the customers themselves, as illustrated by Mark's displaced anger at a server.