Final answer:
I worked at Gavi's Fast Food Restaurant as the lunch-hour manager and resolved customer complaints about the confusing system of lining up to pay by buying floor markings to guide customers. As a result, there were no more complaints, the customer service clerks' stress decreased, and the store served a higher number of customers daily.
Step-by-step explanation:
Sure! I worked at Gavi's Fast Food Restaurant last summer as the lunch-hour manager and during a particularly busy lunch hour several customers complained that the system of lining up to pay was confusing. (SITUATION)
As the lunch-hour manager, it was my responsibility to resolve customer complaints and make sure we were providing fair, fast and friendly service. (TASK)
I wanted to make sure this problem was resolved quickly and effectively so I listened to the feedback from customers and then sought out solutions from the customer service clerks. In order to address the issue, I bought floor markings to show customers where to line up for each cash register. (ACTION)
During subsequent high traffic periods, there were no customer complaints about line-ups. The customer service clerks told me that their stress was reduced because they no longer had to manage conflict in the line. Our store served a higher number of customers on a daily basis because we were able to serve customers more efficiently. (RESULT)