Final answer:
A company might avoid manually routing Cases to improve efficiency, reduce errors, and handle a high volume of customer inquiries with better speed and accuracy by using automated systems.
Step-by-step explanation:
A company may not want to manual route Cases when efficiency and speed are crucial in handling a large volume of customer inquiries. Manual routing can be time-consuming and prone to errors, hence automating the process using a customer relationship management (CRM) system would be more beneficial. Automation of case routing ensures that cases are distributed based on predefined rules such as case type, priority, or customer value, which results in faster resolution times and better customer service. Additionally, automating routing can provide balance in the workload among service agents and allows for tracking and analyzing data to further improve customer support strategies.