Final answer:
Business Process Flows in Case Lifecycle Management offer visual representation, automation, and progress tracking functionalities.
Step-by-step explanation:
Business Process Flows in Case Lifecycle Management offer several functionalities. Firstly, they provide a visual representation of a process, guiding users through the necessary steps to complete a task or achieve a specific outcome. For example, in a customer service case, a business process flow could outline the steps to resolve a customer complaint.
Secondly, business process flows allow for the automation of certain actions or decisions within a process. This ensures consistency and reduces the possibility of human error. For instance, a business process flow can automatically assign a case to the appropriate department based on predefined rules.
Lastly, business process flows enable users to track the progress of a case or process. They provide a clear view of where a case stands at any given moment, allowing stakeholders to identify bottlenecks or areas that require attention. This tracking capability helps organizations improve efficiency and meet service level agreements.