Question

What are the best kinds of questions to ask to a customer to encourage conversation?

A. Open-ended.
B. Direct and to-the-point
C. Yes, no
D. None. Let the customer ask you questions.

Answer 1

To encourage conversation with customers, asking open-ended questions is the best approach.

Step-by-step explanation:

To encourage conversation with customers, the best kinds of questions to ask are open-ended questions. These questions allow customers to provide detailed and thoughtful responses, fostering a deeper conversation. Examples of open-ended questions include: "Tell me about your experience with our product" and "How do you envision using our service?" By asking open-ended questions, you invite customers to share their thoughts, ideas, and experiences, which can help develop a better understanding of their needs and preferences.