Final answer:
When dealing with a customer issue, focus on relevant information and provide it in a clear and concise manner. Providing examples or illustrations can also be helpful in clarifying complex concepts or processes.
Step-by-step explanation:
When dealing with a customer issue, it is important to consider which information to include and what to leave out.
The key is to provide relevant and essential information that directly addresses the customer's concern.
This means focusing on the details that will help resolve the issue and satisfy the customer.
For example, if a customer is experiencing technical difficulties with a product, it would be necessary to provide instructions or troubleshooting steps to address the problem.
However, including unrelated or excessive information may only confuse the customer further and make it harder for them to find a solution.
In addition, it is essential to present the information in a clear and concise manner. Using bullet points or numbered lists can help organize the information and make it easier for the customer to understand.
Providing examples or illustrations can also be helpful in clarifying complex concepts or processes.