Question

Have you ever stopped purchasing from a company or store because of how poor service? What should the company or employees have done differently to please you?

Answer 1

To please a customer who has poor service experience, the company or employees should listen to their concerns, apologize, and take immediate action to resolve the issue.

Step-by-step explanation:

Yes, I have stopped purchasing from a company or store because of poor service. In such cases, what the company or employees should have done differently to please me is to listen to my concerns, apologize for the poor service, and take immediate action to resolve the issue.

For example, if the poor service was due to long wait times, the company could have implemented strategies such as increasing staffing levels, improving training to enhance efficiency, or offering incentives to encourage faster service.

By demonstrating genuine concern for customer satisfaction and taking steps to rectify the issue, the company or employees could have ensured my continued patronage.