Final answer:
Positive customer relations can increase a business's profitability, reputation, and customer loyalty by fostering trust and leading to repeat business and positive recommendations.
Step-by-step explanation:
By saving time and resources, positive customer relations can increase a business's profitability, reputation, and customer loyalty.
Positive interactions foster trust and satisfaction among customers, leading to repeat business and recommendations which are crucial for a company's success.
For instance, a manager who sees an employee providing excellent customer service may regard that employee more favorably, potentially leading to career advancement and increased job satisfaction.
Meanwhile, customers are less worried about the quality of the products from a company that is known for its positive customer relations, sometimes allowing the company to command higher prices compared to businesses with lesser reputations.